Striped Mock Neck Sweater Cream

THE FOLLOWING APPLIES TO ALL MERCHANDISE PURCHASED ONLINE.

We always hope you are happy with purchases from Ophelia; however, if you are unsatisfied with an item that you have purchased, you may return the item for an exchange or store credit only under circumstances listed below. We do not offer refunds. 

• All exchanges/store credit requests must be made via email or telephone prior to returning. Items received without prior agreement from Ophelia will not be accepted.
•  Items sent back to us without Ophelia approval will not be accepted. Once your return is approved, we’ll send you a return shipping label with instructions. Merchandise must be returned within 21 days of receipt of your purchase.
• The product must be in original condition and not be worn, washed or otherwise used.
• All swimwear products must come back with tags and sanitary liner intact.
• For apparel and accessories including shoes, items must have their tags, not be worn, washed or otherwise used.
• Original shipping charges are non-refundable.
• After the return has been received and processed we will email a store credit in the form of an electronic gift card with a code that can be entered easily at checkout.

To initiate an exchange or return for credit, email websales@opheliaswimwear.com or call 850-231-0676 to make arrangements.

We do not accept returns that were not approved beforehand. All discounted items are final sale and non returnable.  Store credit must be used within 60 days.

We are not responsible for items lost or damaged during transit.

We do not charge a restocking fee. 

Special Note: In the interest of hygiene, always wear underwear when trying on bottoms and avoid makeup touching pieces when trying them on. We may refuse to exchange or give credit if it’s clear this hasn’t been done and return the goods to you.

IMPORTANT SHIPPING INFORMATION: All orders placed after 1pm CST will be shipped the following Monday,Wednesday or Friday.  USPS Priority Mail can expect to be delivered within 1-3 business days after it is processed. We are not responsible for delays in shipping from the postal carrier and in rare cases some orders may be delivered outside of the expected timeframe. All customers will be provided with a tracking number to track their order.  Please email websales@opheliaswimwear.com for questions.

Please visit us at one of our three locations in South Walton County, Florida!