Shipping policy

IMPORTANT SHIPPING INFORMATION: All orders placed after 1pm CST will be shipped the following Monday, Wednesday or Friday.  USPS Priority Mail can expect to be delivered within 1-3 business days after it is processed. We are not responsible for delays in shipping from the postal carrier and in rare cases some orders may be delivered outside of the expected time frame. All customers will be provided with a tracking number to track their order.  Please email websales@opheliaswimwear.com for questions.

Shipping Information

We do not ship to P.O. boxes or APO/FPO addresses.
Currently, we only ship within the United States.

Shipping Rates:

Shipping costs are based on your order. You can check your shipping cost on the checkout page.

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@opheliaswimwear.com.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into (Company Name).com "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Taxes

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For Further Inquiries:

If you have any additional questions, feel free to reach out to our customer services at:

Phone: +18502310676
Email: info@opheliaswimwear.com